Refund Policy

Try before you buy

Every Sonescent product includes a full-featured 30-day free trial: no account required, no feature restrictions. Every part of the plugin is available during the trial so you can evaluate it completely before purchasing.

14-day money-back guarantee

If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, no questions asked. To request a refund, email support@sonescent.com from the email address used at checkout, or reply to your order receipt, and include your order reference or license key.

Refunds are issued to the original payment method by our payment provider and typically appear within 5–10 business days, depending on your bank. When a refund is issued, the license is cancelled: its key can no longer be activated on any computer, and you no longer have the right to use the software, so please uninstall it. A purchased license works offline and never checks in with our server, so we do not switch off copies that are already installed.

Rent to own plans

The 14-day money-back guarantee applies to the first payment of a rent to own plan: request a refund within 14 days of starting the plan and we will refund that payment and end the plan. Later monthly payments are not refundable, but you can cancel at any time and you will not be charged again; access runs to the end of the month you have paid for, and every payment you have made stays credited to you if you start the plan again later.

After 14 days

Requests made more than 14 days after purchase are not eligible for a refund under this policy. The 30-day free trial exists so you can fully evaluate any product in your own setup before buying. Nothing in this policy affects any statutory rights you may have under applicable consumer protection law.

Fair use

The refund guarantee is intended to remove risk from a genuine purchase decision, not to enable temporary use of the software. We may decline refund requests that show a pattern of repeated purchase and refund of the same or similar products.

Technical issues

If you experience a technical problem that prevents a Sonescent product from functioning as described, contact us at support@sonescent.com and we will work to resolve it, at any time, not just within the refund window. We are committed to making sure the plugin works correctly in your environment.

Contact

Questions about your purchase? Reach us at support@sonescent.com.