Privacy Policy
Who we are
Sonescent LLC is an independent audio software company based in Portland, Oregon. We develop and sell Cartigraph and other audio tools for mixing and mastering engineers. Our website is sonescent.com.
Contact: support@sonescent.com
Mailing address: 5441 S Macadam Ave, Ste R, Portland, OR 97239, United States
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our site, purchase our software, or otherwise communicate with us. By using our services, you acknowledge that you have read and understood this policy.
What information we collect
We collect only what is necessary to operate our business and deliver our software to you.
Contact details: your name, email address, and billing country when you purchase or register for a trial.
Financial information: payment details are collected and processed by Lemon Squeezy (a Stripe company), our payment provider and merchant of record. Full payment details are never stored on Sonescent's servers.
License activation data: when you activate Cartigraph, a hashed machine fingerprint is generated on your device and associated with your license key. This is used solely to enforce your 3-machine seat limit. It cannot identify you personally and is not shared with third parties.
Communications: information you include when contacting our support team.
Analytics data: when you visit sonescent.com we collect privacy-first, cookieless analytics via Cloudflare Web Analytics, including pages visited, referring site, general device and browser type, and country-level location. No cookies are set, no cross-site tracking is used, and the data is aggregated — it cannot identify you personally.
Email marketing: if you opt in to our mailing list, we store your email address to send product updates and announcements. You can unsubscribe at any time.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
How we use your information
- To process your purchase and deliver your license key
- To send transactional emails including order confirmation, license delivery, and activation support
- To manage your license seat count and provide technical support
- To send product updates and announcements if you have opted in
- To understand how our website is used so we can improve it
- To detect and prevent fraud and unauthorized use of our licensing system
- To comply with applicable legal obligations
How we disclose your information
Service providers: we share information with third-party vendors who perform services on our behalf, including payment processing, hosting, license management, email delivery, and analytics.
Legal requirements: we may disclose information when required by law or to protect the rights and safety of Sonescent, our customers, or others.
Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Third-party services
Lemon Squeezy (lemonsqueezy.com), a Stripe company — merchant of record and payment processing. Handles international tax compliance.
Cloudflare (cloudflare.com) — website hosting (Cloudflare Pages), privacy-first cookieless Web Analytics, and our license activation backend (Workers and D1). Web Analytics sets no cookies and does no cross-site tracking; the backend processes activation requests and stores license records.
Resend (resend.com) — transactional email delivery for license keys and order confirmations.
MailerLite (mailerlite.com) — email marketing platform for subscribers who have opted in.
Cartigraph Listen (mobile app and web player)
Cartigraph Listen lets licensed users send audio snapshots from the Cartigraph plugin to their own private listening library, reachable from the Cartigraph Listen mobile app and at sonescent.com/listen. When you use it, we process: your email address (to sign you in and associate your library with your license), your license key and machine identifier (to authenticate uploads from the plugin), and the audio you choose to upload (stored so you can stream it back on your devices).
Your audio is private to your license: it is stored on Cloudflare R2, is never shared with third parties, is not used for any purpose other than playing it back to you, and is never analyzed for advertising or training. Your library keeps a rolling window of your 30 most recent uploads — older uploads are deleted automatically — and you can delete any upload immediately from the app or web player. Sign-in sessions last 30 days. The app contains no advertising and no third-party tracking.
Cookies
Our analytics (Cloudflare Web Analytics) is cookieless, so we set no analytics or advertising cookies. Sonescent.com uses only cookies strictly necessary for core functionality — for example, those set by our payment provider when you open the checkout. You may disable cookies in your browser settings at any time.
Data retention
We retain your purchase and license records for the life of your license and for seven years afterward for legal compliance purposes. Email marketing data is retained until you unsubscribe or request deletion.
Security
We take reasonable technical and organizational measures to protect your personal information. No security system is perfect, and we cannot guarantee absolute security.
International transfers
Sonescent is based in the United States. If you are located outside the US, your data may be transferred to and processed in the United States. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms including the European Commission's Standard Contractual Clauses.
Your rights and choices
Depending on where you live, you may have the following rights:
- Right to access — request access to personal information we hold about you.
- Right to correct — request that we correct inaccurate information.
- Right to delete — request deletion of your personal information.
- Right to portability — request a copy of your data in a portable format.
- Right to opt out — opt out of marketing emails at any time via the unsubscribe link in any email.
- Right to appeal — if we decline your request, you may appeal by contacting us or lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at support@sonescent.com. We will respond within 30 days.
Children's privacy
Cartigraph is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time. Continued use of our services after any changes constitutes acceptance of the updated policy.
Contact
support@sonescent.com
Sonescent LLC
5441 S Macadam Ave, Ste R
Portland, OR 97239, United States